Order Cancellation

How can I cancel an order?

You will have the option to cancel your order directly from your confirmation email within an hour. Scroll down to find the “Changed your mind?” section. If it has been more than 60 minutes, send an email to [email protected] and we will help you find an alternative solution.

I accidentally canceled my order, can I resume it?

If you canceled your order on the website and would like to finally receive your order, the best way to proceed is to place a new order at the time of payment. Email [email protected] if you have any questions, we are here to help.

I canceled my order, but I’m not sure it worked. Can you confirm that it has been canceled?

If you canceled your order using the link in your order confirmation email, you will receive another email once the order is successfully canceled. If you have not received a cancellation confirmation email, let us know at [email protected] (and include your original order number) and we will check!

I don’t see the option to cancel myself! How can I cancel my order?

If you have placed an order containing a gift card, please email [email protected] as soon as possible (including your order number and cancellation/change request) and we will be able to help you.